YMCA London City and North are committed to a safe, supportive, and responsive environment for all young people who live in our accommodation. Feedback, in the form of comments, compliments and suggestions as well as a clear opportunity to voice concerns and complain, are a key to ensuring that residents voices are heard. This supports our commitment to continuous improvement.
Our Complaints, Comments, Compliments and Suggestions Procedure Policy ensures that every resident has a clear and effective means to speak up.
Residents
Are encouraged to report compliments and complaints through any of the following channels:
- SCAN the QR Code at Reception
- COMPLETE the online form at https://www.tfaforms.com/4797030
- VERBALLY to any staff member
- EMAIL housingfeedback@ymcalcan.org
Neighbours or the General Public
Are invited to report compliments and complaints HERE.
Additional Information
Useful resources for you to download include:
- A copy of our Complaints, Comments, Compliments and Suggestions Policy HERE
- YLCAN annual Complaints Performance and Service Improvement Report HERE
- Self-Assessment Submission by YLCAN to the Housing Ombudsman HERE
The Housing Ombudsman
The Ombudsman will normally only consider your complaint if you have gone through our complaints process first. You can contact them to discuss your complaint at any time and read their Ombudsman’s complaint handling code or contact them at:
- 0300 111 3000
- Housing Ombudsman Service, PO Box 1484, Unit D, Preston PR2 0ET
- www.housing-ombudsman.org.uk